Technical FAQs

Newer iPad's and iPhone's likely will not have this problem. The cause is discussed below.

The mobile Safari browser has inherent limitations that impact how multimedia operates and the overall performance of the content. Performance of HTML5 content on an iPad or iPhone will be affected by mobile Safari's resource allocation. The transitions from one slide to the next in mobile Safari will generally be slower than on a desktop. However, newer devices have more resources than older devices, so upgrading to a newer device may solve this issue. -(Adapted from the Articulate page linked below.)

Please check out information from our publisher for a more in-depth explanation and for a list of how much RAM each iDevice has. RAM is the most important specification for smooth lesson performance.

Geographic location does affect network speeds, so we suggest running a speed test with a tool that allows you to select a test location close to our servers in Michigan. Ookla has a network speed test that allows you to chose a server based on geographic location.

Please review our device specifications above regarding what network speeds are ideal.

There is a known issue with iPad and iPhone devices where every letter you press gets entered 2 times in short answer quiz boxes. The publisher we use is aware of this issue but has no ETA for a fix.

We understand how frustrating this issue is, and we are working with our publisher to get this issue fixed. The questions that this occurs on will not mark your answer as incorrect because of this issue, and this issue will not count against you in any way. You will still submit your answer and get feedback from the system about the correct answer's rationale. Any of our staff viewing your answer will know why each letter is doubled.

Please do not copy and paste an answer into the answer box for these questions. This also creates a problem that can make the lesson not function if re-opened. The publisher is also aware of this issue, and we are working with them on a solution.

Our lessons are set to mark complete automatically when all slides have been viewed, and enough time has elapsed.

If your course does not mark complete even though you have viewed all the slides and spent enough time, you do not have to view the lesson again. Just send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will verify progress and time spent then mark your course complete.
This is rarely caused by the interaction of the browser and the learning management system. Please view our system requirements above for more details regarding device and software recommendations.

HTML5 has become the standard for delivering rich content accross the internet. Modern software is supporting this new standard as Flash support is ending. We support HTML5 and deliver our courses in this new standard.

Please view the system requirements above for more information about which modern browsers are supported.

If you are an IT enterprise manager and need courses in Flash please reach out to This email address is being protected from spambots. You need JavaScript enabled to view it.

This is generally the result of your browser cache for temporary internet files not emptying and therefore not able to accept new data. We suggest that you clear your browser cache. The instructions are found here http://kb.iu.edu/data/ahic.html.

This can also be caused by slow network speeds, very long distances from your physical location to our server, or a temporary interruption in internet access especially while traveling on a cellular network.
Please see our recommendations in the system requirements section above.

Unfortunately, a computer is not like a TV set, TVs basically all display video in the same way and do not have to also perform other computer processes.
There are many reasons why streaming video may stop and start including:

• RAM capacity and usage
• network connection speed
• distance from our server
• hard drive space available to write buffered data
• buffer or cache size
• CPU speed and usage
• video card quality
• software being out of date

If your local computer starts and stops while playing a movie, the easiest solution may be to start the movie, press the pause key on the control bar under the movie (the button with the two vertical bars is the pause button), and wait while the buffer fills. You can do something else for a while (a couple of minutes should probably be enough) and then press the pause button again to start your movie. This should provide a reasonable viewing experience.

As these are all Flash or HTML5 movies, the first action to take is to make sure that you have the latest Adobe Flash Player or up to date Chrome or Safari web browsers installed on your device. Please see "Start Here First" above for a way to identify software versions. Please see the device requirements section at the top for more details.

If you are experiencing lesson crashes or freezing please follow this search link to get steps to close background apps. Please note that the process may be different depending on your devices' iOS version. Closing these background apps will free up RAM and will help reduce these occurances.

If you are experiencing lesson crashes or freezing please close background apps on your device.

Different versions of the Android Operating System will have slightly different processes for closing background apps. There are also brand specific features that change the interface of an Android device.
Here is a convenient search link in Google that will provide many of the methods to close apps. Please modify the search by adding the device brand or model to make this search more specific to your device.